Shipping policy
DELIVERY TIMES-NEW ZEALAND + AUSTRALIA:
We do our best to get orders dispatched within 24 hours Monday to Friday. Generally speaking, any orders placed before 2pm Mon-Fri should be sent out that day. Normal delivery times can range from 2-4 working days (excluding rural delivery & delivery to Western Australia).
If you are in the South Island of New Zealand, please factor in ~2 extra days on top of normal delivery times.
Orders placed on a Friday (before 2pm) should be dispatched same day. Orders placed after 2pm Friday will be processed and dispatched Monday.
DELIVERY TIMES-UNITED STATES:
We do our best to get orders dispatched within 24 hours Monday to Friday. Generally speaking, any orders placed before 2pm Mon-Fri should be sent out that day.
Orders placed on a Friday (before 2pm) should be dispatched same day. Orders placed after 2pm Friday will be processed and dispatched Monday.
If orders are fulfilled out of New Zealand, please factor in the following estimated delivering times:
Express air freight: typically 2-4 business days
Standard/Economy air freight: typically 6-14 business days
Sea freight: typically 8-12 weeks
TRACKING SHIPMENTS:
When your order ships from our fulfilment warehouse, you will receive a shipment confirmation email that includes a tracking number.
If you have any questions about your order, please contact info@evergreenfinefoods.co.nz
LOST OR DAMAGED ITEMS:
In the unlikely event your order gets lost or arrives damaged, please contact info@evergreenfinefoods.co.nz and we'll find a fitting solution for the issue.
RETURNS/REFUNDS:
Return and refund queries should be directed to info@evergreenfinefoods.co.nz We will do our best to accommodate to your needs and provide a solution.
Returns requests must be actioned within one week of delivery.
Payment for returned shipping is the receivers responsibility.
Shipping charges will be deducted from any refund if the item is not collected from the drop off/LPO and is returned to us.
INTERNATIONAL SHIPPING + CUSTOMS:
We offer worldwide shipping outside New Zealand and Australia. Please make yourself aware of your local customs regulations in your country. If we happen to foresee customs issues in the particular territory, we will endeavour to contact you.
Delivery time for the rest of the world is 5-10 working days (once item is dispatched).
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this, so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials.
Estimated delivery does not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.