Refund policy
We hope you love your purchase, but if you’re unsure about something, feel free to reach out to our friendly team before ordering — we’re always happy to help!
Please note that we’re unable to offer refunds for change-of-mind purchases or sale items, so we recommend choosing carefully.
Faulty, Damaged or Incorrect Items
If your item is faulty, has arrived damaged, or you've received the wrong order, we’ll sort it out as quickly as possible. Just get in touch with our customer service team and we’ll make it right, in line with the Consumer Guarantees Act.
📞 Support Phone: +64 21 287 7336
📧 Email: info@evergreenfinefoods.co.nz
How Returns Work
If you'd like to request a return, please do so within seven days of receiving your order.
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Customers are responsible for return shipping costs.
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There are no restocking fees.
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Once we receive and inspect your item, we’ll let you know via email whether your return has been approved.
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If approved, your refund will be processed and applied to your original payment method within seven working days.
Haven’t received your refund yet?
Refunds can take a little time to show up depending on your bank or card provider. If it hasn’t appeared:
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Double-check your bank account or credit card statement.
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Contact your credit card provider or bank for updates.
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Still no luck? Please contact us and we’ll be happy to investigate further.
📞 +64 21 287 7336 | 📧 info@evergreenfinefoods.co.nz
Exchanges
We’re happy to replace items that are defective or damaged. If you need a replacement for the same item, please contact us at:
📞 +64 21 287 7336
📧 info@evergreenfinefoods.co.nz